Terms and Conditions of Use for the "Mina Nagy Pharmacy" Website

Please read the following terms and conditions carefully before using this website (“the Website”) operated by Mina Nagy Pharmacy. By accessing or using the Website, you agree to be bound by these terms and conditions. If you do not agree to them, please refrain from using the Website.

1. Definitions

Website: Refers to the online platform owned by Mina Nagy Pharmacy, through which users may purchase non-prescription medications, medical supplies, and healthcare accessories.
User/Customer: Any natural or legal person who uses the Website or benefits from its services.
Pharmacy: Refers to Mina Nagy Pharmacy, the owner and operator of the Website.

2. Services Provided

The Website offers, but is not limited to, the following services:

Sale and delivery of over-the-counter (OTC) medications that do not require a prescription.
Display and sale of medical supplies and healthcare accessories.
General (non-medical) advisory services related to the safe use of products.

Note: Prescription medications are only sold upon submission of a valid prescription, in accordance with Egyptian laws.

3. Registration and Purchase Conditions

The user declares that they are at least 21 years old, or are using the Website under the supervision of a legal guardian.
The user agrees to provide accurate and complete information during registration and purchase processes.
The Pharmacy reserves the right to cancel or reject any order if there is an error in the data provided or a violation of applicable laws.

4. Pricing and Payment

All prices displayed on the Website include applicable taxes unless otherwise stated.
The Pharmacy reserves the right to adjust prices at any time without prior notice, while adhering to official price regulations for price-controlled items.
Accepted payment methods include cash on delivery and electronic payment, processed in accordance with approved security policies.

5. Delivery and Return Policy

Products will be delivered to the address provided by the customer within the estimated delivery period, to the extent reasonably possible.
Returns or exchanges of medications, refrigerated items, or products requiring special storage conditions are not allowed for public safety reasons, except in cases where a Pharmacy error is proven.
Medical supplies and healthcare accessories may be returned within 14 days from the delivery date, provided they are unopened, unused, and in their original condition. Products that do not feature a tamper-evident security seal confirming non-usage are not eligible for return.

6. Data Privacy

Mina Nagy Pharmacy is committed to protecting user privacy and will not share personal data with third parties except where legally required or necessary to provide the service.
All user data is stored in accordance with Egyptian Personal Data Protection Law No. 151 of 2020.

7. Limitation of Liability

The Website does not provide specialized medical advice and is not a substitute for consulting a qualified physician.
The Pharmacy bears no responsibility for misuse of products or incorrect information provided by users.
Product availability is not guaranteed at all times.

8. Intellectual Property

All content on the Website, including logos, images, texts, and designs, is the exclusive property of Mina Nagy Pharmacy and is protected by intellectual property laws.
No content may be used or reproduced without prior written permission.

9. Governing Law and Jurisdiction

These terms and conditions are governed by and interpreted in accordance with Egyptian law.
Exclusive jurisdiction for any dispute lies with the Economic Courts of Minya Governorate, unless otherwise agreed.

10. Modifications

Mina Nagy Pharmacy reserves the right to amend these terms and conditions at any time without prior notice.
Continued use of the Website after any modifications are posted constitutes implied acceptance of the revised terms.

Terms & Conditions